Awful (REALLY) customer service
I Paid $50 for expedited shipping of 3 days. Purchase was made on August 20. On August 26th I still had no notice of shipment so I reached out. They agreed to make a label for it and ship it out that day. 13 days later still hasn’t shipped and they won’t refund expedited fee. The purchase was made on August 20. I paid for expedited shipping of 2 to 3 working days. My 68th message to them: Today is September 3.- and while you say it’s on its way, I checked tracking and it is still in the same place with a “shipping partner“ and USPS still does not have it in its possession. There is no excuse for charging me for $50 of expedited shipping which should take a maximum of “2 to 3 working days” per your shipping policy. There is really no more discussion to be had- you have not held up your part of the agreement which is I pay $50 and you ship it within 2 to 3 days. I placed the order with the expectation that I would have a dress in time for an event. There is no way it will arrive in time for the event. I want the cost for expedited shipping refunded. I do not want to hear how you are sorry. I do not want to prolong the conversation for when and if I ever receive these dresses. Their response: No refund is possible. ———————