Only sides with buyer
Will keep this short. As a seller, I am thoroughly disappointed with their customer service and impartial manner of siding with the buyer without looking into the situation. A customer of ours left us a 1 star review, and includes tons of false statements in it. We delivered within stipulated timeframe, have proof of item received + handled any dissatisfaction promptly. Customer demanded a full refund, which we could not provide as it was a small problem. (Note: we provided customer with numerous solutions to choose from). This led to the customer writing in straight to Carousell and left a false review which does not accurately portray the situation, and carousell’s response to us was that they could not do anything about it. This is definitely left a sour taste in our mouth, where we have to bear the brunt of the customer’s unjust demand and false accusations. Hope that Carousell will change this biased privilege given to buyers, and provide at least an investigation to give seller too a fair play.