Serious Delay and Lying to Clients!
Very pissed off by the crappy services. My parcel from China was scheduled for delivery on 28 Jan but was stuck in Shenzhen for 10 whole days before it finally showed 'departed from Shenzhen' on 31, passing through Thailand and UAE. However, NOW the tracking system shows it is in Shenzhen again!!! We're totally confused and disappointed with this! I expected it as a gift for Chinese New Year, and was frustrated not only by the endless delay, but also the contradicting updates!!! We have wasted so much time and energy in futile trying to contact their service team, who initially promised a special expedition, then the next day saying it was not possible to pick out an individual parcel (why assure us something that you cannot do)?! Over the last 10 days nothing ever happened, and now the system has begun faking journey records to cover up the delay??? The repeated lying, which is even worse than the failure to fulfill the promise to deliver in time, is utterly unacceptable. They also desperately need to improve how they work with shipping partners as UPS said they had no idea what was going on, and that the updates they extracted from SF had no reference value.This should have never happened to any international company.