Lack of responsibility for incorrect info
UPDATED REVIEW 6/25/2026: After posting my initial review, I was contacted by Tamara who was very apologetic about my experience. She took over my case, and since then has been incredibly helpful and patient. I've had a few phone calls with her during this process which made navigating the paperwork much less stressful. I contacted my case manager via email and scheduled a phone call to inquire about how to enter a lump sum spousal support payment rather than monthly, as there was no place to do this on the questionnaire. Once we spoke, I submitted the questionnaire and received the paperwork. I noticed there was no amendment or page which listed the lump sum agreement, so I reached back out to my case manager. She replied apologizing that she gave me the incorrect info, and that it would have to be entered manually now. Which is frustrating enough--but then in the email she also said that the changes can't be "guaranteed" and then told me to schedule an appt with someone on their legal team (at $250/hour). No guarantee after paying $1,000! In my opinion, this is egregious--you make an error and then try to upsell me?! So now, in the one of the most stressful times of my life, divorce.com made it even more stressful, and what's worse is she didn't offer any kind of mea culpa besides, "I apologize." Without any kind of compensation, it just rings hollow.