Super bummed that they couldn't…
Super bummed that they couldn't accommodate a bowl exchange- didn't even try to think out of the box. I purchased the puzzle/water bowl set with raised bowl stand. The puzzle bowl was too deep for my pug and I wanted to exchange it for the flat bottom bowl. Even though there is a 30 day refund policy, I was told I would need to return the whole set and because I assembled the stand they wouldn't honor the return. They offered 20% off purchasing another bowl, but charged shipping. $200 later I will have the set I need. The product is awesome, but customer satisfaction not so much.