Terrible after sales support
I had good experiences with my first ToneX pedal and iRig HDX. However, I bought a ToneX One directly from them a month ago. It is faulty and doesn’t work or synch with the Editor. Online support provided an automated trouble shooting list, which I followed but the unit is faulty. After weeks of unanswered emails and several phone calls, they seem unable to organise a replacement. For what seems like a progressive and innovative company that is brining out so many new products, their after sales support is absolutely terrible. Sorry IK, you’ll be losing a once loyal customer at this rate.