My crowdfunding experience with NSS
For my crowdfunding campaign, I was looking into several 3PLs - and to be honest, none of them was super convincing. I ended up with NSS even though I had a few doubts because of some quite bad reviews. I wanted to share my overall good experience so others might struggle less :-) Pro: - Their system is quite nice and easy to use and I discovered no bugs. I got a 45min system tour from one of their agents. Products (SKUs) could be set up easily. Export of transaction for company tax purposes was good. - The shipping price estimates were close to what I paid in the end. Pricing was overall fair in comparison. - The shipments went out fast, were traceable, were roughly within the promised timeline (some much faster, other a few days longer) - Out of 200 packages we had not a single lost package. When in doubt, we received pictures and eventually everyone got their product. - The website support was fast and in general ok. Communication was not always perfectly clear though. My account manager Alex was quite good. Con: - Pricing was not fully transparent. We had some extra boxes and there was a 0.2 USD extra handling charge which was not well explained. But clearly that was not a huge issue. - Transparency about pro / con of shipping lines and the taxation as well as the risk of rejection at customs was not given very well. - They work with a prepaid balance system for the charges. We transferred with significant buffer to make sure we can ship on time. For the remaining balance after the campaign to be refunded, it took like 6 weeks or so. But we received the funds in the end. So overall - I would definitely recommend NSS! Is everything perfect? Not quite, but they got the job done and we had a successful campaign. Probably one of the best you can find on the local market and I believe they are working hard to become even better.