Poor customer service and slow response time
I was so excited to find the “mermaid friends” candy box for my daughter’s 4th birthday party. I ordered it over a week ahead of time and ended up buying two boxes in order to save the $20 shipping fee. I promptly called the customer service number after ordering as there was no estimated delivery date in either the online confirmation or the email confirmation and I wanted to ensure that we received the order before my daughter’s birthday. The customer service agent assured me they’d be sending me an email that day to update the shipping since it was a Friday and personally guaranteed she’d check to make sure I received the email. Well, come Monday and no email. I called all throughout the day Monday, and sent an email, with no answer and no response. I just spent $40 on candy for my daughter’s birthday party and I have no idea when, or if, it’ll even arrive. I’m disappointed and frustrated for my daughter.