First-class customer support!
I had an issue with my eR3 Aga. RepairTech (Aga's repair partner) had come out to look at it, but had dismissed the problem as "one of those things". Working with ChatGPT, I was able to establish the likely cause and wrote to RepairTech demanding that they came back at their expense to sort the Aga out, copying Aga in. Aga (in the person of Alex) were extremely supportive and I strongly suspect that they lent on RepairTech who agreed to send someone out to reinspect the appliance. Aga's Alex also arranged for the necessary spare parts to be sent directly to me so that only one RepairTech visit would be required. The parts were duly swapped over and I am pleased to say that the Aga is, once again, functioning as it should. This is not the only time I have had first-class service from Aga. I used to have an old oil-to electric conversion Aga which had an issue. Once again, Aga were extremely helpful, even to the extent of arranging for people from Telford to come out, partially dismantle it, and rectify the fault themselves.