Undelivered parcel
I ordered for £50 worth of items in Novembet, which most if items was Christmas and birthday gifts. I have been tracking my order. I have sent endless emails. I get responses from Lele and Amber. They keep telling me that my shipment isbin transit. When going to traking system it shows that my items was delivered. I queried this even send a screenshot of my tracking. They keep replying due to covid, expect delays, your parcel is in transit. This has been going on for almost 2 months now. Please can someone get back to me urgently regarding my order and where it is? Latest email from:- Elena Sat, Jan 7, 4:28 AM (6 days ago) to me Dear Olga Henri, We deeply apologize for the delay in delivery. The parcel has been shipped out. The tracking number is REDC8788780093 Please track the detailed shipping information through the following link: From the link, you could see the package is in transit. However, due to COVID-19, lack of manpower at the airport, customs personnel and post office, the work was restricted, which caused the package to be stranded. It seriously affected the time of package transportation. This is force majeure. We will urge the carrier to deliver the package as soon as possible. Please Wait patiently, thank you for your support and understanding If you have any questions, please feel free to contact us. Best regards, Elena Customer Service Center