Frustrating App
The Digi app is incredibly inconvenient. To ask a question in-app, you will have to submit a ticket, remember the Ticket Number and request for an OTP EVERY TIME you access the chat (not a live chat). If you want to check back on your bills and leave the chat, you will have to reenter your Ticket Number and OTP even though you have not exited the app itself. When you are outside of Malaysia you can only rely on email OTPs as the sms OTPs would not arrive in time for you to use it. Even the email OTPs do not always work right off the bat and you'll have to request another code.