Great product but terrible customer…
Great product but terrible customer service. Original order came without the handrails so we had to wait an additional month to get the handrails. The 2nd time the handrails were supposed to arrive, they got lost for another week. 3 posts came mis-drilled so we had to re-order the posts. One handrail piece came too short and had to be re-ordered. We were missing over 100 pieces of hardware and a handrail cap. Instead of bending over backwards to help a customer, we were continually questioned as if they didn't believe us. In the end, they said that since we waited over a month to install the system, they couldn't verify that the parts weren't delivered so they made us pay over $400 to get the hardware and parts. The only reason we waited a month was because we didn't have the handrail to install the system! Really bad exerience...I've spent 4-5 hours dealing with material issues and StairSupplies really didn't seem to care. Nice enough people, they just don't care about customer service or return customers.