NERVOUS? You should be...
If you’re nervous about sending a bunch of money to a distant company for a custom-made product that is >ABSOLUTELY< non-returnable and non-refundable, YOU SHOULD BE! I’m a good do-it-yourselfer, but I’ve never replaced stair treads before. Even so, I used StairSupplies.com "Design Service" and was optimistic that they would guide me through selecting and purchasing the correct stair treads. I sent my stair dimensions, photographs, even VIDEOS in addition to numerous emails. Then I selected what I thought were the correct stair treads and asked my design consultant to REVIEW MY CART before I made my purchase to be sure I picked the right stuff. My salesperson said it all looked OK – and didn’t ask a single question. After all of that, it turns out that I selected the wrong stair treads and my salesperson didn’t notice the error. Recognizing partial responsibility on my part, I offered to absorb full cost of return shipping, but StairSupplies.com wasn’t interested because their product is custom-made and custom-stained. So… $1800 wasted. They offered a slight discount on repurchasing more stairs, but I had lost confidence in their willingness to stand behind their product/service and didn’t want to get in any deeper with them. The stairs themselves were OK, although 3 of the 12 stair treads had a 3/8” warp in them – the others were OK. If I had ever installed them, the 3 warped treads would have been a challenge to flatten. During pre-sale StairSupplies.com would respond immediately to my messages, but once I had a problem, that all ended. I had to really chase them down by phone and email to get any responses. StairSupplies.com was a terrible Internet purchasing experience for me. In hindsight, I wish I had used a local vendor where I could see what I was buying before purchasing it. I recommend you look elsewhere for stair treads.