Nobody available to talk to
I started the return process. I would like to return a suitcase I ordered. The return process on the website is relatively easy. However, the options they give you to return are 40€ with DHL, 70€ with DHL express service, and shipping at your own cost with a provider of my choice. This is the option I chose, as I can ship it for 20€ with Hermes. However, it is impossble to create a shipping label without a phone number and a building number. A phone number can be found on the website, but it's not a mobile number, so the Hermes website will not accept it. There's no building number, so the Hermes website won't allow me to progress with the return label creation. I have phoned the main Delsey shop in Paris that I can find via google maps, I have phoned the other numbers that are available on the website on the company information page. Every result is "nobody is available, please contact us later". And I have phoned 8 times. This return has taken me 4 hours to try and sort out. I don't know who to contact anymore.