Unauthorized Audible Premium Plus…
Unauthorized Audible Premium Plus charge and unresolved billing/account issue My experience with Audible has become extremely frustrating and stressful. On May 15, 2026, Audible sent me an email saying my account was upgraded to Audible Premium Plus and that I was charged $49.99. I did not authorize, request, approve, or knowingly execute this upgrade or charge. This happened after earlier unresolved billing/account problems that had already been escalated to Audible Executive Care. Instead of receiving a clear cancellation/refund confirmation, I was redirected between support channels and told to reply to a prior Executive Care case thread. What makes this worse is the inconsistency: earlier support communications indicated payment/billing issues and missing credits, but now Audible’s system appears to have processed a paid upgrade and issued credits without my explicit consent. I am requesting a full refund, immediate cancellation of the unauthorized plan, removal/revocation of any credits issued from this upgrade, and written confirmation that no further renewals, reactivations, or account changes will happen without my explicit approval. I am posting this review so other customers are aware and so Audible/Amazon handles this account and billing issue properly.