(Chicago) Disaster from start to finish - avoid at all costs
This company now has my belongings so I need to be careful but it was a horrendous $3000 moving experience from start to finish (in Chicago). I explicitly booked 8 weeks in advance for a certain window of time on a Monday in line with my building moving rules (moving an entire 3BR apartment into storage while I go on secondment overseas and I uploaded all the required photos of my belongings in advance, as was required). The movers were several hours late and then only worked 3 hours and ‘got pulled’ to another job at 2pm. The movers agreed to return on Tuesday morning to complete the job but after they left, I was informed that the company “doesn’t book jobs on Tuesdays or Wednesdays so they’re not sure why they said tomorrow is fine and Thurs was the earliest next date.” I was leaving to fly overseas Thursday night so they agreed to come at 8am on Thurs morning to finish but were 2 hours late (despite confirming their arrival time more than once - they email you support transcripts after each chat so I have all the evidence) and then were going to get pulled again to another job at 12pm until I freaked out and the (very nice) movers took pity on me and said they would stay an extra few hours until 2pm. I ended up joining them in the move and clocked 96 flights of stairs to help take everything down to the truck. The items weren’t even packed with padding or wrap bc there wasn’t time and they said they would pack them at the warehouse. I truly wish I’d never discovered this company… but now they have my belongs for 2 years so I’m stuck. They are a total disaster and crazy expensive for being so awful - definitely avoid Clutter at all costs.