Premium services cancelled with no warning
Here to add fuel to the fire that is customer opinion about Spotify. User of seven years, including Family Premium and Audiobook premium. Had a payment glitch while updating the credit card used for payment, and was instantly downgraded to Free with absolutely no warning. Made an enquiry on chat with them, and the advisor said they tried to contact - definitely didn't, having been through Spotify contact with me, and they even rolled out the old chestnut "but did you check your junk mail?" which sounded a whole lot like "Whatever, we don't care"