Avoid buying in Swangift. The photos on the Website do not match reality AT ALL
I am writing to express my profound dissatisfaction upon receiving the item I purchased with great anticipation for my mother’s 70th birthday. I made this purchase based on the images displayed on their website, which clearly show a small sculpture representing the customised figure—let me emphasise, a sculpture—with dimensions consistent with a three-dimensional ornament. However, what received is beyond description. The moment I saw the flat box, I immediately realised something was wrong. It is simply impossible for a sculpture to fit into such packaging. To my great disappointment, the item turned out to be nothing more than a flat, 2D printed and laminated photograph. I still struggle to believe this is not some kind of bad joke. I requested a full refund for the item. I would never have spent nearly £37 on something so inadequate and entirely misrepresented, especially for such an important occasion as my mother’s birthday. If you could have a look to the pictures I attached then, I believe no further words are necessary if you compare what you claim to be selling on your website with what you have actually delivered. I would describe it as a clear deception and a complete fraud. After sending an email with my complain, this was the ridiculous answer I got from them: ‘If you are not satisfied, we are willing to remake a base for you. You will need to pay $15 for shipping’. I’m still in shock, both because of the request and because of the reply to my email.