I really do love what I bought but…
I really do love what I bought, but over the course of the year, one beaded (of many I bought) necklace began to break down. I messaged several times, to no avail. Finally, I received a message, to send it back: They wanted my tracking number, 35 dollar restringing fee, etc. Jewelry is for a lifetime, and so should be repairs. Other companies I have dealt with send a label via email, no matter the time frame and fix for free. That is the right way to go, but I have no control over policy. Now, they cannot find the necklace, as I sent it regular mail. The return process was not respectful. It should be Magal’s highest honor and pleasure to provide a label and complimentary repairs for their customers and products.