Poor customer service and misleading warranty support
I bought a set of cameras from Techage about 10 months ago. Initially, everything worked fine after installation, but after around 4 months, one of the cameras stopped working. I contacted customer support, and instead of helping resolve the issue efficiently, they asked me to provide video proof that the camera wasn’t working. I did exactly that, but they still weren’t satisfied and claimed I hadn’t performed the reset correctly — even though I followed their instructions and held the reset button for more than 6 seconds. Eventually, they told me I could return the camera under the 12-month warranty, but I would have to cover the shipping costs myself. They also listed multiple reasons why the warranty might not apply (accidental damage, water damage, “human-induced” issues, etc.), which didn’t inspire much confidence. They offered a 30% discount on a replacement camera, but in reality, I only received €8.74 off a camera costing over €40. When I questioned this, they said the discount doesn’t apply to VAT — which felt misleading. To make matters worse, their after-sales support relies heavily on chatbots, and even when you do reach a real person, the help isn’t much better. Overall, very disappointing customer service. Just be aware that if something goes wrong after a few months, getting proper support or a fair resolution may be difficult.