Terminated Carousell account without justification
Signed up for Carousell account and listed some second hand items for sale. Overnight, my account was terminated and when I wrote in to ask, I was just told that it was suspended due to suspicious issues that their system picked up. When asked what specifically I did wrong, the agent can’t tell me citing their privacy policy. So in all ridiculousness, they suspended my account but can’t tell me what I did wrong on my own account because of their privacy policy. Who and what are they trying to protect??? First time I came across an online market place that is so unhelpful and so opaque in their responses. They need to improve their “security” system and be more helpful to users. I don’t trust the Carousell system any more after this saga and I can’t recommend this to anyone else. Must be so frustrating to seasoned sellers if this happens to their accounts.