Disappointing
I would strongly advise others to be cautious. I booked a hotel in Paris through their platform, but when I became suspicious of their confirmation e-mail, I called the hotel to confirm my reservation, and the hotel had no record of my reservation. The confirmation I first received from Billabook was an internal booking number, which the hotel can not use to locate any reservation. Billabook reference 1854878. My bank has confirmed that the payment for this Paris booking was processed to a merchant in Tel Aviv, not France. Update 1 25.03: Got a response with fraudulent red flags and stalling tactics. Called the hotel, still no reservation. Update 2 25.03: Received an e-mail from Billabook with the supposedly official confirmation number. Called the hotel and number is not valid; still no reservation in my name. Update 3 25.03: Received from Billabook five automatically generated e-mails with the same invalid "confirmation number". Keep calling the hotel and number is still invalid, no reservations. Final update: My bank suggested that we cancel our credit card and file a chargeback, what we did. Afterwards I received a call from Billabook saying that they had booked the room and providing a reservation number. I called the hotel and it was confirmed. Altogether an extressful and time-consuming experience.