Ineffective, Biased, and a Waste of Time
If I could give zero stars, I would. The Local Government & Social Care Ombudsman presents itself as an independent body, but in my experience it’s little more than a rubber stamp for councils. They appear to side with local authorities almost by default, dismissing or downplaying clear evidence of wrongdoing. This service seems designed to give the illusion of accountability while protecting the organisations it’s supposed to scrutinise. For members of the public seeking justice, it’s frustrating, demoralising, and ultimately pointless. I would strongly advise anyone not to pin their hopes on this body — it’s a box-ticking exercise, not a real safeguard.