Junk product, horrible customer service
We spent over $700 on a battery powered monster truck for our son. The company is called gokartsusa so we stupidly assumed the toy would be of good quality. It is not! It’s made in China and is extremely cheap. The toy arrived to us and has clearly been used. The interior sticker were already peeling and the plastic on the outside was busted in several places. We were just going to let it go because my son was so excited to play with it. However after about 20 minutes of use, the toy stopped moving forward. It would still run in reverse but did nothing in forward mode. We submitted a help ticket and got no response after a week so we called customer service. We were told that we had to take the toy to a mechanic who specifically works on battery powered toys and get the problem diagnosed. Since we have don’t have a mechanic like that around here, we asked if we could just get the relay replaced and were told that we could submit a ticket that may or may not be approved. We asked if we could just return the item and were again told that we could try to submit for a return that may or may not be approved. Overall, the products are junk and customer service is awful.