Customer Service gone AWOL
** Update** To be fair they came good in the end and replaced the mower which has some better parts on it from what I can see (eg better power lever which broke early on my original). A lot of the messing around was DPD related with none pick up and delivering back without it ever reaching its destination. There was a bit of radio silence but perhaps that was due to the holiday period. Having a terrible time trying to get my mower fixed where plastic teeth on a part at the base of the motor have worn out. Patrick and Emma at Worx customer service originally seemed decent and ordered a pickup by DPD for my mower. This never materialised so another was arranged for when I arrived back from holiday. DPD came and picked up but then brought it back in my original packaging 3 days later! Patrick blamed this on a DPD error and arranged another pick up which once again never arrived! Since then I have not had any response and am left with a broken packaged up mower and a one foot tall lawn. Then I saw these reviews and my heart sank. Very poor to deal with and badly designed product