Closed my account for good because of bad service
I’ve been a Spotify user for more than 8 years, and honestly, I used to really enjoy the service. But from last year until now, my experience has become frustrating because of how unfairly they seem to treat loyal customers. I’ve always paid through auto-debit and trusted them with my saved card details, but my account has been compromised multiple times, which makes me question how secure their system really is. What disappointed me even more is that every time my payment fails because of these issues, Spotify automatically removes me from my old subscription plan and pushes me into a newer, more expensive one. What’s worse is that they don’t even properly warn you when there’s an issue with your payment so you can update your details before your subscription gets affected. Instead, it feels like they allow the payment to fail, disconnect you from your current plan, and then use that as a reason to force you into a more expensive subscription. This already happened to me in 2025, and now again this year. I reached out to customer support asking if they could restore my previous plan or at least help me stay on the one I originally subscribed to, but they simply said they couldn’t help. Worse, the support representative stopped responding while I was still trying to explain the issue. Out of frustration, I decided to close my account and move to another service. What I learned from this experience is that while companies may care deeply about growing the business and monetizing their platform, they don’t always value or take care of loyal long-term customers.