Ordering your 3D Printers is very easy, service after the sale severely lacking
Ordering your 3D Printers is very easy. Simple questions are no problem. Tougher questions such as technical issues only get emails. Multiple times I asked for a technician to contact me by phone and never received a phone call. To me it is not good customer service, and disrespectful. It seems like if there is an issue with ordering I get phone call, but a technical question all I get is emails. I am not a technical person, so a person to speak to would go a long way by having someone to talk me through an issue. If the service after the sale does not improve, I feel I will have to spend my money with a different company. So, the reason I scored you 3 stars is great job on the sale so 5 for that, service after the sale is a 1, so 3 total. So, give me a call and speak with me and when I am ready to buy my 5th printer it will be from you. Otherwise, I will look for printers somewhere else.