I would give them negative stars if I…
I would give them negative stars if I could. I contacted the customer service line prior to shipping regarding customization and after no response, reached out to their local US landline and left several messages. Finally, I received an email response assuring me my customizations would be made and that I would see the product BEFORE it left the oversees warehouse. Not only did my item arrive far later than the estimated shipping time ( I had to pay for shippping and import fees for a delayed product), but then this incompetent company sent me a sample product with no resemblence to the pictures I provided. Hell, the images aren't even the same damn race as my request! I am beyond livid. I am contacting my banker first thing to open a case. I should have read the reviews before purchasing. This company is terrible! Edit: I have contacted your customer service department with the order number and my complaint. I don't have a recent response to date. If you have manage replies here, surely someone can manage my issue, yes?