Wish we had purchased elsewhere!
We ordered a Dyson DC07 through their Ebay site. It arrived very quickly and for a refurbished machine we were happy. Unfortunately, only 4 months after taking delivery, whilst using the vacuum, it started to make a high pitched sound and smoke started bellowing out of the motor housing. We contacted the company via the Ebay and explained what had happened. A day or 2 later "Gary" responded asking me to explain the issues, despite having already providing full details. Since then nothing more, no response from them whatsoever, either directly through their contact link on their own website or via Ebay. We are now left with an unusable DC07, which was purchased middle of July 23 and despite their 1 year motor warranty, we have been completely left in the lurch. Ineffective customer service and a meaningless warranty, Will never purchase from them again! Awful.