They are awful
They are awful. I paid, registered my product, and passed the diagnostic test. These were the steps outlined in their email. When I filed a claim it was immediately denied because they said they have no picture of the screen, which was not asked for. Keep in mind, the diagnostic test specifically tests the screen for functioning. Also, the damage is the UI and the screen is just fine, I told them that and sent a picture but nothing. Total scam, which is why the BBB is investigating these used electronic warranty companies. File a complaint!!