Look for approval email
The urns are beautiful. My suggestion would be to notify customers that they should look for an email to "approve" the engraving. I didn't receive the original email and didn't realize I should've looked for an email until someone called me on day 4. I was already expecting the urns by then. While I was on the phone with the company the email was sent again and I received the email immediately. I went back and checked and never received the first one and don't believe it was ever sent. By the time I received the urns, it was 8 business days which was twice as long as expected (with paying $22 extra for quick shipping). Beautiful products but the process should be more clear.