poor execution and customer protection
Great idea. However, the company lacks to protect participant from wrong and dishonest allegations. Some participants taking advantage of it. We rented 3 cars. Two very good experiences. The third one claimed we didn’t refill, we were not on time and dirt inside. Baseless as he asked us if we can pay for gasoline which we did on the spot, evidence provided that he didn’t wait longer than 2-3 minutes at handover as well dirt inside , pictures proofed not different from handover. Drivelah, despite escalating didn’t take any action and didn’t call us back as requested. The owner did a vacuum cleaning and Drivelah forced us to pay even there was never a claim on dirt to vacuum. Great concept. Very poor customer protection and lack of internal escalation to check facts. We decided to cancel our account.