Fraudulently charged my CC for my mother's audible account after she died
I am not even a customer of this company and I still find myself a recipient of their absolutely unbelievable unethical practices. My mother was a customer of audible and she sadly passed away a year ago in July 2025. After she passed I went in to all her accounts to cancel her subscriptions including her audible subscription. My mother and I also shared an amazon account for our kindle so I went into this account and added my credit card, so I could keep up this subscription. For a year since I have been getting charged her audible subscription fees even though I never gave audible my cc number AND I had canceled the account. I finally called them up and spoke to a seemingly very helpful assistant who said that of course they would stop these charges and refund me for the year. I would get an email back from them in 1-3 days requesting my mother's death certificate so they could formally resolve this. I told them I would be happy to provide this. It has been a month and not only have I not received any follow up email but they charged me AGAIN. This is beyond unethical. Canceling her subscriptions was painful enough, it was heartbreaking to do this, and now all this extra stress feels like the ultimate callous disrespect from this company. It is also completely unlawful as I never gave them my cc details and I cancelled the account. I guess the lesson is be careful of any CC details you give to Amazon as they quite happily seem to pass it over to other companies within their family, even if you havent actually authorised any purchases.