I have been very patience with their…
I have been very patience with their bot services but I come to a level that it exceed my limit. They just close my ticket without any resolution. Their bot tech support is not fully mature but they are still using it. If you experience it, you will know how frustrated I am trying to get help from their bot support. I bought Baskin Robin's voucher. At the counter, they said redeem. I click redeem but the cashier not able to scan because it does not allow to show the bar code anymore after click redeem. Conclusion is the process for customer to reach out getting help is so tiring and speechless. I wasted a lot of my time but the issue still not resolve. Now I am still waiting to get my refund. Sad because I am still waiting for solution...