For the second and final time I've…
For the second and final time I've received something doesn't remotely resemble what was on the website. Contacted them asking for a refund. This was their replay: Dear customer, we are sorry that you are not satisfied with our items, we use cardboard boxes for packaging, items in transit by extrusion is inevitable, you can try to make the hat recovery, with a heavy object in the brim of the pressure, to the middle of the hat stuffed with a sphere, hats are more resilient, or you can try to iron the hat with an ironing machine to iron the hat flat, thank you for your cooperation and understanding. In order to show our apology, this side can apply to the company to give you $15 compensation, please accept our apology! Please keep our products as well, seeing as you received a freebie from us, thank you for your understanding! Please let me know your decision. Customer Service Department I will never buy thos crap again.