Lack of commitment and poor execution
It is disappointing to observe the lack of structure and operational discipline within the company. While the customer service team has been reasonably prompt in acknowledging and responding to issues, the organisation as a whole has not been able to deliver on its promises. Refunds were delayed, and the credit offered as compensation remains unissued even after two weeks. Furthermore, the inability to provide a clear and committed timeline — with “ASAP” used loosely — has caused unnecessary inconvenience. For users, be mindful that while responses may be quick, follow-through and fulfilment of commitments can be inconsistent. I hope the management takes these issues constructively to improve accountability and provide a more reliable customer experience in the future.