Most honest and detailed review in 2021
I would like to share my recent experience with you. We booked 2 seats from Amritsar to Manali and it was suppose to take 12 hours with Sachkhand Travels as per the Redbus app details. We reached the Amritsar bus station and got picked up by a bus whose operators said it would go to Manali. The conductor assigned some random seats (our seat no was 21 and 22) and since it didn't seem right I inquired on the same. Upon much interrogation I came to realise that this bus is actually going to New Delhi. We would be transferred to another bus by Pal Travels which is on route from New Delhi to Manali. This transition happened at Ambala. The bus from Amritsar(9pm) to Ambala(5am) took 8 hours and the bus from Ambala(5am) to Manali(5pm) took 12 hours. After 20 hours of this journey I realised this is a complete scam carried out by Redbus in partner local bus operators. The intention here looks to be to trick first timers into spending and suffering without any transparency. I am still waiting for an explanation for this unforgivable situation that has affected my mental health. I was shocked that this happened in 2021. Edit 1: Nearly 10 days after my journey, I got a call from the senior operations team. The executive made an apology and promised that they have educated the bus operators on the same. The question I would like to ask you who so ever is reading this review. Is this the correct process to let a customer book a prepaid service and then just provide an apology for being so much careless in delivering. a good experience? Doesn't someone in the Redbus have a minimum sense of discipline to educate the team before delivering a service rather than giving an excuse after an awful experience? It's such a shame to know that the leaders of an organisation are not worthy of delivering a customer satisfactory service I would recommend not to use Redbus service rather talk to any local travel agency for hiring a taxi. And we too did the same on our way back from Manali to Amritsar. Edit 2: Yes the red bus team reached out to me as I mentioned in edit 1. The executive made an apology and promised that they have educated the bus operators on the same. Is that a solution ? It was a solution for your team but not for me. Hence, please stop making promises of serving better as that is such a shame of your team to continue making false promises even when your team could not resolve the existing problems. And let me reiterate, apology after taking the money for a service is not a solution.