Not paying attention to the customer.
When I already have a scheduled event, stop sending reminders that I have not signed up. Also I purchased the burn, nighttime burn and turmeric package and have been using them as directed for 3 weeks. I have not lost a single pound. I eat well, and work out almost daily. I will be asking for a full refund. When I did the 30 minuted scheduled evaluation, it was more like he was selling me more time with others rather than seriously evaluate me and give me advice. I am very dissappointed in my experience all around.