Don't care about safety
What kind of company is this? I booked a bus with my parents that had NO AC working, even the driver was complaining and made a stop to call the mechanic or to change buses. No solution, so all the riders had to deal with 3 hours of no AC, and it was about 90 degrees Fahrenheit that day. My dad is a senior with a medical condition, so we couldn’t continue on this bus with the heat. Therefore, I had to pay for an alternative route from there. This day was the worst for all of us. Yet, I had called beforehand to confirm if y'all do additional payment vouchers for these types of situations, and you said yes. I filled out BOTH forms for a refund request AND an additional payment reimbursement. I waited a week and called to check the status. The lady on the phone pretends she doesn't comprehend me and is giving me a robotic, dead-end talk. So I asked to speak with the supervisor, and the lady made excuses/refuses for me speak with them. So I filled out the forms again, and the same thing - acting like y'all dont see my forms. So since y'all aren't helping me, I called my bank to cancel the charge. You have NO customer service email, which is super suspicious. And now you are declining my request to cancel the booking charge?? Yeah I see the game I'm in now. Y'all are greedy, lying, and DISGUSTING for not considering health and safety for the elderly. Shameful AF. Y'all breached the policy, and legal action will be taken. Welp, here comes my name everywhere until y'all take accountability.