A new low today for customer service…
A new low today for customer service , even for best buy. Delivery guy for my 55 inch tv rang my buzzer at 9am, and said "delivery". I responded by buzzing him in and instructed him to take the elevator to the 6th floor. At that point , i never heard from him again, though I waited at home for another four hours. My assumption is that he didn't want to come any further than the Street. I guess they only deliver 55 inch TVs to New Yorkers who have movers and commercial grade flatbed dollies standing by on the sidewalk to meet them? I called customer service and after spending 15 minutes working my Way thru AI prompts I finally got someone , who sounded like they were in India on the line. This was not a matter she could handle so she asked me to hold for another department, which I did for another 15 minutes. When that person picked up I would assume by their accent that they were in a Latin American country. After trying to make my situation clear for five minutes, the person told me I could download an app to my phone and make a request to have the TV redelivered. When I said I would prefer someone from customer service calling me to reschedule the delivery she said that was not possible, that I could call to reschedule (and deal with the same hold times) or download the app. I will call on Monday morning... To demand a refund so that I can take my business elsewhere