I called prior to showing up at Great…
I called prior to showing up at Great Railings to find out if my order was ready. The woman who answered the call put me on hold to verify that my order was ready. She came back and said it was ready for pickup. When I got there went to the office and the woman there check out my order and wrote on my slip " Check w b/shop this should be ready for p/up". Well it wasn't, I waited 2 hours for my order. The guys in the shop were very nice and apologized many times for the delay. I think you need much better communications between office and shop/warehouse. No one the the shop area would say the office called them regarding my order.