Very Good Company. Very Few Minor Complaints.
Although I wish there was more transparency regarding the escalation team's progress, I can't complain about the overall experience I've had with TaxBit so far. Unfortunately, they do not accept phone calls, which I feel would solve issues faster in most cases, but you can still text chat with their customer service agents on the website, and they're usually very helpful and will do their best to diagnose and solve your problems. The software is constantly being updated with new features and is pretty robust overall.