Byte owes me a refund that was approved 4 weeks ago - stay away
I don’t think I’ve ever been treated so poorly by a business before. Byte owes me (and many others) a refund for not delivering the treatment that I paid for in full. After several years of unsuccessful treatment and multiple refinement plans, they paused all treatments in October 2024. Since then, it’s been impossible to get in touch with someone helpful to provide actual specific information about my case. They owe me a $1945 refund which they still have not issued. I was chatting with a customer service rep for 2 hours yesterday who gave the most dodgy vague responses and refused to connect me with someone who could help my case. Byte, please issue the owed refund that was approved by you 4 weeks ago. You failed to deliver on the agreed upon treatment and then left your customers hanging because you made poor business and treatment decisions inconsistent with FDA requirements. Update on 1/13/25: I receive the owed refund 31 days after refund approval. I don't think I would have received the refund had I not been so diligent about following up and submitting a BBB claim. Regarding Byte's response below, I reached out to customer service several times per week over the course of 5 weeks, and received generic responses that did not address my specific case or concerns, similar to the response below (which, again, is generic).