Bad experience with SF
One star is even a compliment for their poor and terrible service according to my experience of trying to send one box from San Francisco to Shanghai through SF, the box is still in the US after more than 40 days! They just don’t have the ability to handle the international transportation, and what makes you even more angry about is that they didn’t give you any updates or response despite of your consistent questioning, then after keeping quiet for more than 40 days, they showed up trying to shift the responsibility to me when I found out that my cargo was still in the US! They passed a long list of needed documents and forms , and said the goods will be returned to original place if Any of the documents or forms missing! How could you tell me this after 40 days when I was already in China?? Where were you in the last 40 days? For your comparison, I sent another box from La to Shanghai through FedEx just a couple of days earlier, FedEx kept me updated all the time and the goods arrived at destination smoothly a few weeks ago! I do think SF international express is incapable of doing international transportation business!! They are doing very poor job in international business!!