I booked a pet sitter to take care of…
Pet Backer does not back up customers. I booked a pet sitter to take care of my pet during the holidays. During the 2nd day of the job the sitter told me that she was not going to be able to walk my dog during his regular set hours because she had also personal matters to attend, other than the job she was hired for. The pet sitter let my dog loose once, and it ran away. Luckily someone else stopped him. When I came back home, the apartment was so untidy that this one fact will explain how the rest was left: There were urine and stool stains in the toilet, there was hair all over the shower. The rest of the house was just a mess. When I ask the pet sitter what happened, the response was that it was not the pet sitter job to be a maid. The flat was given tidy, and expectation was for the sitter to clean after herself and maintain it clean with common hygiene practices. I rated the sitter and was expecting the app staff to contact me, the only thing they did was saying apologize for the bad experience can we release the payment now? I challenged them to take ownership of the situation and lift their standards and response to customers, and one more time I only got we are sorry for your experience these situations rarely happen, nothing else from them.