Terrible customer service.
Terrible customer service. I've had my chair for a few years. I also have cats, and the arm rests have been damaged over the years due to their claws. That's fine, totally reasonable, not Secretlab's fault. I contact customer support to ask where I can purchase replacement arm rests. They ask me why. I tell them why. They provide the link. Great you think, 5/5 support, they did just as you asked. They then also offer me a discount on my next chair or a discount for the arm rests. Even better CS at this point, and I ask for the discount for the arm rests. They then come back a day later telling me that they actually wont be providing me with a discount code, because the damage was caused by the cats (as I had already told them earlier...) This of course leaves me completely puzzled. Why offer it at first, and then rescind it? They managed to turn a 5/5 customer experience into a 0/5 (if I could give that), for absolutely no reason. They could've just not suggested to offer a discount code. So word of warning: chairs are great, and I hope you don't have any issues with them. Previous to this experience, I would've always thought of Secretlab first for a chair, and have recommended them to friends, family and colleagues. Now, I don't see me doing that anymore.