Customer service
So dk exact date so I just placed one. My step mom got everyone Bru Mates for Christmas, she bragged and bragged on the not leaking part. After using only a few weeks mine fell off the counter at work, YES I either hit it or sit it too close to edge. Not the aluminum but the plastic coating bent and it will not sit up. I know it was my fault, but being so new you would think Bru mate would want a customer to be happy regardless. They said because I caused it they would do nothing. Most ppl and very good products have an unconditional guarantee. My step mom and I will tell every one that the service is not good. I wasn't asking g for a refund and come on, look at the cost vs a happy customer and I'd only had a few weeks, not a life time and we expect glass to brake but should something coated in a plastic not be able to be dropped with out damaging? Just once. Poor poor policy instead of having a satisfied customer tell all, they had rather not loose a mug at cost and have an unhappy customer that will tell all