Glasses great, poor customer service
Wherelight's products are great. I would highly recommend their glasses and I would give 5 stars if the rating was solely based on the glasses. However, customer service is not good nor helpful at all if you reach out for assistance. If I was rating their customer service, I would give it 2 stars but their glasses are so nice I don't want to leave a poor rating that might discourage others from shopping there. Twice I asked for assistance with orders I placed and I was dismissed. In the 2nd instance, I used their promo code to get 3 pairs of glasses for $169, "pay3." I saw immediately after placing my order they had a code on their website to get 3 pairs of glasses "any3" for $40 less, $129 vs $169. I contacted customer service sending a screenshot of the "any3" for $129 requesting to get the lower price they had advertised. The response read verbatum "We have checked your order and we are sorry to tell you that you filled code Pay3, not code any3. So the discount is incorrect." They clearly do not prioritize customer service. If feeling like a valued respected customer is not something that is important to you, then it's not a big deal. As I said, it's a great website to get some very nice glasses.