THIN HAIR, POOR QUALITY SILK BASE, DEFECTIVE HAIRLINE
Sent me a defective wig with a big empty crease in the front. I contacted them 2 days after I received it. Gave me such a runaround about sending it back. I really don’t trust them to refund my money. 1. First they asked me to send a picture of the area. I did. 2. Then they asked to send a clearer picture. I did. 2. Then they asked me to try to fix it with a flat iron. No. My hairstylist said No. No one can fix that. The hair will always fall the wrong way. It’s a defect in the way the wig was put together. Send it back. 3. Then they asked me to to send them a video and send them tracking info if I return. 4. Then I requested they honor the free return policy and send me a shipping label. 5. So they sent the shipping label. However they wrote some sort of disclaimer about refunding my money, if the defect was not the same as the pictures I sent them. What was that??? 6. I have no more time left to deal with this. Just chalk it up to a $225 loss and a lesson learned. I will end with warning others - DO NOT WASTE YOUR HARD EARNED MONEY ON THIS GARBAGE. Trust and believe the bad reviews. I find they were right on the mark.