Reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the hair, highlighting its soft texture, beautiful colors, and long-lasting durability across multiple purchases. Buyers also appreciate the exceptionally helpful customer support team, noting that representatives are always available to answer questions and ensure completely smooth transactions.
Some reviewers were not happy with certain products, mentioning that specific units felt synthetic, struggled to hold curls properly, or featured poor lace quality. A few other consumers also reported frustrating experiences regarding missing orders and encountered difficulties when trying to secure proper refunds or customer service resolutions.
I am a long time (10+ years) customer and I have always had consistently great products and customer service from them.
Asteria Hair 回复2026-09-23
Thank you so much for your kind words and for your loyalty over the past 10+ years! 💕
Customers like you are the reason we do what we do. We're thrilled to hear that you've consistently been happy with both our products and our customer service — that means the world to us.
We look forward to serving you for many more years to come. If you ever need anything, we're always here for you!
I’ve been purchasing from Asteria for a few years now and the quality of the hair and customer service are unmatched. From the amazing transparent HD lace to the super soft bouncy curls, it’s 5 star. Beyond that they are super helpful and patient. My most recent purchase from them was a customized unit that I literally went back and forth about for weeks. Question after question, they were very patient and answered every one. They were very communicative throughout the entire process and even made sure I was happy with my into before shipping, which is always super fast. 10/10 stars and I will continue to purchase from them again and again.
Asteria Hair 回复2026-09-12
Thank you so much for your incredibly kind and thoughtful review! ❤️
It truly means the world to us to know that you’ve been supporting Asteria for years and that you’ve been happy with both our hair quality and customer service. We’re especially glad that we could be there for you throughout the customization process and answer all your questions patiently.
We know how important it is to feel confident about a customized unit before it ships, so we’re always happy to communicate with you and make sure everything meets your expectations.
Your trust and continued support mean so much to our entire team. Thank you again for choosing Asteria, and we can’t wait to create more beautiful units for you in the future! ❤️✨
I just love asteria hair they never disappoint. A single wig last me all year with proper care. Great quality I pick this supplier over any other brand any day. This is my go to for my hair I will recommend this to all my friends followers and people who ask where did I get this hair from. It’s alway asteria hair for me
Asteria Hair 回复2026-09-10
Dear, we are overjoyed to read your lovely words! Thank you for choosing Asteria Hair as your favorite supplier. It makes us so happy that our wig holds up well for a whole year with good care. Huge thanks for recommending us to your friends and followers. We will keep delivering great quality and won’t let you down. Looking forward to your next order!❤️
The wig was exactly like they saw me and the delivery was súper fast ! I Will buyall mywigs in asteria hair !!! Super happy,!:)))
Asteria Hair 回复2026-09-10
Wow, we are so happy to hear that! Glad the wig is perfect for you and the delivery arrived quickly. Thanks for your support, Asteria Hair is always here for your next wig order:)
Great Customer Service
I exchange my wig for a longer length through their service email. Good communication. 10/10!
Asteria Hair 回复2026-07-29
Dear,
Thank you so much for your wonderful review! 💖
We're truly delighted to hear that you're happy with your new wig and that you had a great experience with our customer service. Your satisfaction means the world to us!
It was our pleasure to assist you with the exchange, and we sincerely appreciate your trust and support. We hope you enjoy your beautiful new hair, and we look forward to serving you again in the future! 😊
They are a scam you are not getting what you are told they change the guilty of the hair so many times without informing me frontals are super thing now , hair density is not match what I’m requesting and also very over priced do NOT use them as your whole sale vendor they send garbage quality after multiple orders and if you leave them an honest review they will not allow you to purchase through certain websites because they scared of reviews they discriminated towards me and also tricked me into deleting my review and not joking their end of the deal
i made a custom order for a v part 26 inch wig with a CUSTOMIZED SMALL WIG CAP. the wig cap is huge, the v part is actually a u part and one clip fell of as i was washing the wig the FIRST TIME i got it, i haven’t even worn it by that point. besides all this, the hair tangles pretty bad too. the most frustrating thing is the wig cap as i paid extra for the customisation and i can’t even wear it with how big it is, definitely not my head measurements. thank you so much asteria hair
Asteria Hair 回复2026-06-24
Dear, we would like to assure you that our factory made the wig strictly according to the measurements you provided when placing the order.
However, hope you can understand that manual measurements may sometimes have slight deviations, and everyone's preferred fit can be a little different.
May we know if the wig has already been worn or used? If it has not been used, we would be happy to help you exchange it for a smaller cap size so that it fits you better.
If it has already been used, you may try adjusting the straps, elastic band, or wearing position, as these adjustments can often help the wig fit more securely and comfortably.
Well I actually had a good experience, had to wait a little because I was needing a replacement wig, they communicated with me the entire time and assured me with any changes that were made. My wig came really cute and soft. It’s really pretty and easy to put on.
Asteria Hair 回复2026-04-21
Thank you so much for sharing your wonderful experience!We’re really happy to hear you love your wig—so glad it’s cute, soft, and easy to wear.We truly appreciate your patience while we worked on your replacement, and we always strive to keep you updated every step of the way.Hope you enjoy wearing it even more, and can’t wait to serve you again soon! 💖
I am extremely disappointed and frustrated with Asteria Hair. I paid a lot for a wig that was explicitly promised to have bleached knots, yet the product I received clearly does not match the agreed-upon specifications.
The HD lace is poor quality and very different from the photos, making the wig unusable.
I find it outrageous that their “solution” is to offer a $10–15 partial refund - this is an insult given the amount I spent. Despite repeated requests, the company refuses to honor a proper return and refund, instead pressuring me to keep a product that does not match what was advertised.
I will be returning the wig due to its poor quality, and I expect a full refund. I strongly believe that any return shipping costs should not fall on me, as the issue is entirely due to the product not meeting the promised specifications.
Despite repeated requests, the company has not offered an adequate solution. This has been a disappointing experience, and I cannot recommend this seller.
Your answer is:
"Since you personally do not like the wig, the shipping cost should be on your end, hope get your understanding."
I DO NOT LIKE THE WIG, BECAUSE THE KNOTS ARE NOT BLEACHED - AS I ORDERD AND PAID FOR!
This is not my fault!
Asteria Hair 回复2026-03-27
Hi Dear,
We did bleach the knots exactly as per your request. We understand that you may have high standards, and we truly want you to be satisfied with your purchase.
If you are truly unsatisfied with the wig, we can offer you the return address to return for a refund provided the wig is unused.
Since you personally do not like the wig, the shipping cost should be on your end, hope get your understanding.
I'm thrilled with my wig; it's a high-quality one, and the shipping was extremely fast.
I recommend you guys.
Asteria Hair 回复2026-03-24
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with your wig and that the shipping was fast. Your recommendation means a lot to us! If you ever need anything else, don’t hesitate to reach out. We’re always here to help! 😊
I love the wig and the quality of the hair, it is gorgeous!!
Asteria Hair 回复2026-03-17
Hi there,
Thank you so much for your kind words! We’re thrilled to hear that you love the wig and are happy with the quality of the hair. It’s always our goal to provide gorgeous, high-quality products that make you feel amazing.
If you ever need anything else or want to try a new style, we’re always here to help! 😊
Please, DO NOT ORDER FROM THIS COMPANY. My first order with them they lost my order and by the time I was offered a reship the reason why I needed the hair had passed. They then offered me a partial refund as I wanted my money back which would mean I would lose out on money so I agreed to receive the hair again. MASSIVE MISTAKE, I should’ve never ordered from this place the hair I purchased was terrible, tried curling the hair it didn’t hold for more than a minute, tried to straighten it the hair started burning when my straighter wasn’t even on high heat. The hair kept tangling that meant I just couldn’t do nothing with it so I removed my install after 2 days. Overall I’m just soo annoyed and disappointed and the team over there is talking to me like this is my first time using weave or human hair extensions. The hair I purchased isn’t real human hair it’s giving synthetic. Please beware if you have any problems you’ll not get your money back. I’ll taking this legally because they are refusing to refund me when the hair isn’t being sold as described.
Asteria Hair 回复2026-03-04
Dear,
We completely understand how frustrating international shipping can be, and we were also shocked and very sorry to hear that your first order was lost. In this situation, both of us have been affected, and as the seller, even though we suffered a significant loss, we still took immediate action to reship your order.
When you contacted us about the condition of the wig, we have always been willing to help and wanted to fully understand how the wig was used so we could offer the best solution for you. However, we haven't yet received any photos or detailed information regarding how the wig was used.
We assure you that we only sell 100% real human hair, and we sincerely hope that you can provide us with the photos so that we can assist you and resolve the matter as soon as possible.
Thank you for your understanding, and we look forward to hearing from you soon.
If I could leave zero stars, I would. Initially, customer service was responsive and helpful. However, once my order was delivered to the wrong address, the experience became extremely disappointing.
When I contacted the company for assistance, I was given inconsistent information, including phone numbers that did not resolve the issue. I was also told that FedEx had been contacted, but after following up, it appears no meaningful action was taken. I paid for shipping insurance through the website, yet I have not received a clear explanation as to why I am not being reimbursed or sent a replacement.
This occurred in December, prior to Christmas, and I never received the wig in time for the holidays. It is now February, and I have still not received either the product or compensation for the $400 purchase.
Based on my experience, I cannot recommend this company. I am very disappointed with the lack of resolution and accountability.
Asteria Hair 回复2026-03-04
Dear,
We have been actively following up with FedEx, and we have the case number SFC26394320. You can contact FedEx directly to verify the details. FedEx has confirmed that the package was sent to the correct address. However, it seems that the doorstep you provided is not consistent with the one on the map, which is why the first claim was unsuccessful.
If it's convenient for you, could you kindly provide a photo of the entire house? This will help us assist you more effectively in finding a solution.
We are committed to resolving this issue as soon as possible and greatly appreciate your cooperation.
Thank you!
I’ve gotten so many compliments on my hair its thick long and pretty i will be shopping again 💕💞
Asteria Hair 回复2026-01-27
Dear,
Thank you so much for the love! 💕 We’re beyond happy to hear that you’ve been getting so many compliments — thick, long, and pretty is exactly how it should be, and it truly looks amazing on you!
We can’t wait to shop with you again and help you create even more beautiful looks 💞
Always here if you need anything!
16 inch deep wave I love this curly wig from Asteria…
I love this curly wig from Asteria Hair! The curls are soft, bouncy, and very natural-looking. Minimal shedding, great lace, and super comfortable to wear. Definitely good quality for the price and easy to style.
Asteria Hair 回复2026-01-15
Dear,
Thank you so much for sharing your feedback with us! We’re absolutely delighted to hear how much you love this curly wig. The soft, bouncy curls and natural look are exactly what we aim for, and we’re so glad you found it comfortable, easy to style, and great quality.
Hearing that you experienced minimal shedding and loved the lace truly means a lot to our team. Your support and kind words motivate us to keep delivering our best.
Thank you again for choosing Asteria Hair — we look forward to serving you again soon.
This is the best company to get hair from , the quality, the service is exceptional.. you have tried the rest now get the best .. shop here I been doing it for years!
Asteria Hair 回复2026-01-17
Thank you so much for your amazing feedback! We truly appreciate your long-term support and trust in Asteria. Hearing that you’re satisfied with both our hair quality and service means a great deal to our entire team. Customers like you motivate us to keep raising our standards and delivering the best experience possible. We’re grateful to have you as part of the Asteria family and look forward to serving you for many more years to come.
I purchased 18 inch wig. The sent 12-13 inch wig. I sent them email with pictures regarding the issue and I am still waiting on their response.
Will keep you posted.
Disappointed!
Asteria Hair 回复2026-01-15
Dear, we have contact you via the eamil and has not hear back from you, Regarding the hair length, we’ve checked the shipping records, which confirm that the correct item was sent. The wig you received is indeed 18 inches. Please kindly note that with textured styles, the tighter the curl or wave pattern, the shorter the hair may appear when worn.
Every wig goes through a double quality check for length, density, and overall shape before shipping. Please rest assured about the quality and specifications
I wanted to share my positive feedback regarding Jennie and the team at Asteria.
They truly do an amazing job. I consider them to be the best vendor on the market; their hair is are always 100% , and they genuinely care about their customers.
Cassie
Asteria Hair 回复2026-01-15
Dear Cassie,
Thank you so much for taking the time to share such kind and encouraging feedback. Your words truly mean a lot to Jennie, our team, and everyone at Asteria.
We’re honored to be considered your trusted vendor, and we’re so grateful for your recognition of both our hair quality and the care we put into supporting our customers. Feedback like yours motivates us to keep doing our best every single day.
Thank you again for your continued support and trust. We truly appreciate you and look forward to serving you again.
I've purchased 3 wigs from them and always order body wave. The hair is gorgeous but the only problem I have is that the curls drop out within a week and I had really hoped it would hold the curls permanently or a lot longer. I've also tried using curling tongs and cannot seem to get the hair to curl. If Asteria could recommend a wig that holds the curls or advise me what to do because I really love the hair.
Asteria Hair 回复2025-12-02
Hi dear,
Thank you so much for sharing your experience and for being such a loyal customer! 🥰 We’re so glad you love the hair and we truly understand your frustration with the curls not holding as long as you hoped.
Our body wave wigs are 100% human hair, which means the curls are natural and may loosen over time, especially with washing or daily wear. To help the curls last longer, we recommend lightly re-curling with a 160–180°C curling iron and using a bit of light hairspray or styling mousse. Always curl in small sections from the mid-length to ends, and avoid high heat to protect the hair.
If you’d like, we can also suggest wig styles with tighter curl patterns that hold longer and give a more defined look. 💖
We truly appreciate your love for our hair, and we want to help you get the look you dream of!
Very dedicated customer make sure ypu Very happy with hair highly recommended good quality hair
Asteria Hair 回复2025-11-29
Thank you so much for your kind words! 🥰
We’re truly happy to hear that you’re satisfied with the hair and our service. Your support means the world to us, and we’re so grateful for your recommendation! 💖
Can’t wait to serve you again soon! ✨
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